Workflow Actions, Conditions, and Wait Steps

This page lists every action, condition, and timing step you can use inside a workflow, including all configuration fields, operators, and defaults.

For a general introduction to workflows see Workflows.

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Actions

Actions perform an operation when the workflow reaches them. Nine action types are available, grouped into three categories: Communication, Event, and Tags.

Send Email

Send an email to one or more recipients using an email template configured in your workspace.

Field	Required	Values	Default	Effect
Email template	Yes	Select an email template	--	Selects the template used for the email body and subject.
Recipient	Yes	Event contact, Assignee, All team members, Custom email, From field	--	Determines who receives the email.
Custom email	Only when Recipient = Custom email	Valid email address	--	The email address the message is sent to.
Field path	Only when Recipient = From field	Field reference (e.g. contact email)	--	Reads the recipient address from an event field.

Send Notification

Send an in-app notification to team members. The notification appears in the bell icon at the top of the application.

Field	Required	Values	Default	Effect
Title	Yes	Free text	--	Notification title displayed in the notification list.
Message	Yes	Free text	--	Notification body text.
Notify target	Yes	Assignee, All team members	--	Assignee sends to the event assignee only; All team members sends to every team member.

Send Webhook -- event-only

Send event data as a JSON payload to an external webhook integration. This action is only available when the workflow subject is an Event.

Field	Required	Values	Default	Effect
Webhook integration	Yes	Select a webhook integration	--	Selects which configured webhook endpoint receives the payload.

Update Event Status -- event-only

Change the status of the event that triggered the workflow.

Field	Required	Values	Default	Effect
Target status	Yes	Any status defined in your workspace	--	The new status to set on the event.

Update Event Field -- event-only

Set or overwrite a specific field value on the event.

Field	Required	Values	Default	Effect
Field path	Yes	Event field	--	The field to update, selected from the event field picker.
Value	Yes	Free text	--	The new value to write into the field.

Assign Event -- event-only

Assign the event to a specific team member.

Field	Required	Values	Default	Effect
Assignee	Yes	Select a team member	--	The user who becomes the event assignee.

Add Tag -- event-only

Add one or more tags to the event.

Field	Required	Values	Default	Effect
Tags	Yes	One or more tags	[]	Tags to add. If a tag already exists on the event it is not duplicated.

Remove Tag -- event-only

Remove one or more tags from the event.

Field	Required	Values	Default	Effect
Tags	Yes	One or more tags	[]	Tags to remove. Tags that are not present on the event are silently ignored.

Create Detail Form -- event-only

Create a detail form instance for the event and optionally send the form link to the customer via email. Use this action together with tag-based conditions to automatically send the right detail form for each event type.

Field	Required	Values	Default	Effect
Detail form	Yes	Select a detail form	--	The detail form template to use. Only active detail forms are shown.
Single Submission	No	On / Off	Off	When enabled, the form can only be filled out once. Subsequent editing is not possible.
Access method	Yes	Public, Magic Link, Password	Public	How the customer accesses the form. The available methods depend on the Single Submission setting -- Public is only available when Single Submission is enabled. Magic Link sends a time-limited email link (the recipient is automatically the only allowed user). Password generates a one-time password sent via email.
Update event data on submission	No	On / Off	Off	When enabled, form submission data is applied back to the event (e.g. repricing positions).
Magic link validity (hours)	Only when Access method = Magic Link	1--168	24	How long the magic link remains valid.
Recipient	Yes when Send email = on or Access method = Magic Link	Event contact, Assignee, Custom email, From field	--	Determines who receives the form link. Also used for magic link allowed emails.
Custom email	Only when Recipient = Custom email	Valid email address	--	The email address the link is sent to.
Field path	Only when Recipient = From field	Field reference (e.g. contact.email)	--	Reads the recipient address from an event field.
Send email with form link	No	On / Off	Off	Whether to send a notification email containing the form link.
Email template	Only when Send email is on	Select an email template	--	The email template used for the notification. Use the placeholders {form.form_link}, {form.title}, and {form.password_link} (password access only) in the template.

Event-only actions

Actions marked event-only are available only when the workflow subject is an Event. If the trigger produces a Form Response subject (for example a form submission on a contact form), these actions are not shown in the step picker.

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Conditions

Conditions evaluate a check and branch the flow into an If met path and an If not met path. Ten single-purpose condition types plus one composite type are available.

Event Status -- event-only

Check whether the event currently has one of the specified statuses.

Field	Required	Values	Default	Effect
Statuses	Yes	Select statuses (multi-select)	[]	The condition is true if the event status matches any of the listed statuses.

Event Field (Field Value) -- event-only

Check any event field against a value. The available operators change depending on the detected field type (text, number, or date). For custom fields that cannot be auto-detected, you can manually select the field type.

Field	Required	Values	Default	Effect
Field path	Yes	Event field	--	The event field to evaluate.
Operator	Yes	See operator tables below	--	The comparison to perform.
Value	No (hidden for Field exists operator)	Text, number, or date depending on field type	--	The reference value to compare against.

When you pick a custom field that Eventyflow cannot auto-detect, an additional Field type selector appears with the values Text, Number, and Date. This determines which operator set is offered.

Selecting an operator determines how the condition is evaluated:

Text operators

Operator	Meaning
Equals	Field value is exactly equal to the comparison value.
Not equals	Field value is not equal to the comparison value.
Contains	Field value contains the comparison value as a substring.
Is empty	Field value is empty or null. No comparison value required.
Is not empty	Field value is present and non-empty. No comparison value required.
Field exists	The field exists in the event data (regardless of value).

Number operators

Operator	Meaning
> Greater than	Field value is greater than the comparison value.
>= Greater or equal	Field value is greater than or equal to the comparison value.
< Less than	Field value is less than the comparison value.
<= Less or equal	Field value is less than or equal to the comparison value.
= Equals	Field value equals the comparison value.
!= Not equal	Field value does not equal the comparison value.
Field exists	The field exists in the event data.

Date operators

Operator	Meaning
Before	Field date is before the comparison date.
After	Field date is after the comparison date.
On or before	Field date is on or before the comparison date.
On or after	Field date is on or after the comparison date.
Equals	Field date is exactly the comparison date.
Field exists	The field exists in the event data.

Assignee Is -- event-only

Check who the event is currently assigned to.

Field	Required	Values	Default	Effect
Check mode	Yes	Specific users, Any assigned, Unassigned	Specific users	Determines the type of check.
Users	Only when Check mode = Specific users	Select team members (multi-select)	(empty)	The condition is true if the event assignee matches any of the listed users.

Check mode values:

Mode	Meaning
Specific users	True if the event is assigned to one of the selected users.
Any assigned	True if the event is assigned to anyone at all.
Unassigned	True if the event has no assignee.

Has Tag -- event-only

Check whether the event carries specific tags.

Field	Required	Values	Default	Effect
Tags	Yes	One or more tags	[]	The tags to look for on the event.
Field matching	No	At least one, All must match	At least one	At least one = condition is true if at least one tag is present; All must match = condition is true only if every listed tag is present.

Form Completion -- event-only

Check whether a specific form type has been completed for the event.

Field	Required	Values	Default	Effect
Form type	Yes	Select a form type (e.g. Event, Contact)	--	The form type to check for completion.

Form Completion Ratio -- event-only

Check the percentage of form completion against a threshold.

Field	Required	Values	Default	Effect
Form type	Yes	Select a form type	--	The form type to evaluate.
Operator	Yes	>= Greater or equal, > Greater than, <= Less or equal, < Less than, = Equals	--	The comparison operator.
Threshold (%)	Yes	Integer 0--100	0	The percentage value to compare against.

Response Exists -- event-only

Check whether a form response exists for a specific form instance.

Field	Required	Values	Default	Effect
Form instance	Yes	Select a form instance	--	The condition is true if at least one response exists for this form instance.

Response Count -- event-only

Check the number of form responses against a threshold.

Field	Required	Values	Default	Effect
Operator	Yes	>= Greater or equal, > Greater than, <= Less or equal, < Less than, = Equals, != Not equal	--	The comparison operator.
Value	Yes	Integer >= 0	0	The number to compare against.
Form type	Yes	Select a form type	--	The form type whose responses are counted.

Time Window -- event-only

Check whether the current time falls within a certain number of days from a reference date on the event.

Field	Required	Values	Default	Effect
Within days	Yes	Integer >= 1	1	The number of days that define the window.
Reference	Yes	Start date, End date, Created at	--	The event date field used as the anchor for the window.

Composite (AND/OR)

Combine multiple conditions using boolean logic. This is the only condition type that is not event-only -- it is available for all workflow subjects.

Field	Required	Values	Default	Effect
Logic	Yes	All conditions must be true (AND), At least one condition must be true (OR)	All conditions must be true (AND)	All conditions must be true (AND) = all sub-conditions must be true; At least one condition must be true (OR) = at least one sub-condition must be true.
Sub-conditions	Yes	List of conditions	(empty)	Each sub-condition is one of the single-purpose condition types listed above, configured with its own fields.

Rules:

• You can add up to 10 sub-conditions per composite.
• Each sub-condition is configured with the same fields as its standalone equivalent.
• Sub-conditions cannot themselves be composite (no nesting of composites inside composites).
• When only one sub-condition remains and you remove the other, the composite is automatically unwrapped back to a single condition.

Event-only conditions

Conditions marked event-only are available only when the workflow subject is an Event. The composite condition itself is always available, but the sub-conditions you can add inside it are filtered based on the workflow subject.

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Wait Steps

Wait steps pause workflow execution for a defined period or until a specific point in time. Two types are available.

Wait

Pause the workflow for a fixed duration.

Field	Required	Values	Default	Effect
Duration	Yes	Positive integer	1	The number of time units to wait.
Unit	Yes	Minutes, Hours, Days, Weeks	Hours	The time unit applied to Duration.

Example: Duration = 2 + Unit = Days pauses for two days before the next step executes.

Wait Until

Pause the workflow until a specific date and time is reached.

Field	Required	Values	Default	Effect
Wait Until	Yes	Date and time	--	The exact date and time at which execution resumes. If the date is in the past at the time the step is reached, execution continues immediately.

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Related

• Workflows
• Automations
• Glossary