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Support Access

Give the support team temporary access to your workspace when you need hands-on help.

Typical workflow​

  1. You open a support ticket.
  2. Support asks you to enable access.
  3. You enable it here.
  4. Support can see your workspace temporarily.
  5. Access expires automatically after the time limit you set.

What support can see​

Support gets read access to your workspace data to help diagnose issues. They do not make changes to your configuration.

What you can do​

  • Grant support access with a specific role and time limit.
  • Add a reason so the team knows what to look at.
  • See all currently active support access entries.
  • Revoke access at any time when it is no longer needed.

Good to know​

  • The support email must match the official support domain.
  • The access duration must stay within the allowed range.