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Support Access

Give the support team temporary access to your workspace when you need hands-on help.

Typical workflow​

  1. You open a support ticket.
  2. Support asks you to enable access.
  3. You enable it here.
  4. Support can access your workspace temporarily with the role you chose.
  5. Access expires automatically after the time limit you set.

What support can do​

Support gets the role you choose when you grant access: Viewer (view only), User (can edit forms and events), or Administrator (access to all settings, with the limits listed under Good to know). Choose the lowest role that covers the problem.

What you can do​

  • Grant support access with a specific role and time limit.
  • Add a reason so the team knows what to look at.
  • See all currently active support access entries.
  • Revoke access at any time when it is no longer needed.

Good to know​

  • The support email must match the official support domain.
  • The access duration must stay within the allowed range.
  • Even with the Administrator role, support cannot invite new team members, view or resend open invitations, or create or change API keys. Anything created this way would outlive the support access.